1. Which airports do you currently serve?We provide airport transfer services for Narita International Airport (NRT) and Haneda Airport (HND) in Tokyo, as well as Kansai International Airport (KIX) in Osaka.

2. Can I book a transfer from my hotel back to the airport?Yes! We offer both arrival transfers (airport to hotel/sightseeing spots) and departure transfers (hotel to airport). Simply specify your pickup location when booking.

3. What is included in the "Meet and Greet" service?Our professional driver will meet you at the arrivals hall holding a sign with your name, assist with your luggage, and escort you to your vehicle for a smooth transition from airport to your destination.

4. How long does the transfer typically take?The approximate duration is around 5 hours, depending on traffic conditions, your specific destination, and any agreed sightseeing stops along the way.

5. Can I request stops at tourist attractions during the transfer?Absolutely! You can arrange agreed sightseeing stops along the route. Please inform us of your preferred stops when making your reservation so we can plan accordingly.

6. What is your cancellation policy?We offer free cancellation for your peace of mind. Please check your booking confirmation for specific cancellation timeframes and terms.

7. Are your drivers professional and English-speaking?Yes, all our drivers are professionally trained, experienced, and capable of communicating in English to ensure clear communication throughout your journey.

8. What type of vehicles do you use?We provide clean, comfortable, and well-maintained vehicles suitable for individuals, couples, families, and small groups. Vehicle options vary based on passenger count and luggage requirements.

9. How far in advance should I book my airport transfer?We recommend booking at least 24-48 hours in advance to ensure availability, especially during peak travel seasons. However, last-minute bookings may be accommodated based on availability.

10. What happens if my flight is delayed?Don't worry! Our team monitors flight arrivals. If your flight is delayed, we'll adjust your pickup time accordingly at no additional charge. Please provide your flight number when booking so we can track your arrival.